{"id":13244,"date":"2023-03-29T17:43:54","date_gmt":"2023-03-29T15:43:54","guid":{"rendered":"https:\/\/www.villes-internet.net\/site\/?p=13244"},"modified":"2023-03-29T17:47:12","modified_gmt":"2023-03-29T15:47:12","slug":"numerique-responsable-le-defi-social","status":"publish","type":"post","link":"https:\/\/www.villes-internet.net\/site\/numerique-responsable-le-defi-social\/","title":{"rendered":"Num\u00e9rique responsable, le d\u00e9fi social"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Une \u00e9tude de 2020 r\u00e9alis\u00e9e par l&rsquo;Agence du Num\u00e9rique rel\u00e8ve qu\u2019environ 17% des Fran\u00e7ais\u00b7es sont confront\u00e9\u00b7es \u00e0 l&rsquo;illectronisme, c&rsquo;est-\u00e0-dire qu&rsquo;ils ont des difficult\u00e9s \u00e0 utiliser les outils et services num\u00e9riques. Cela repr\u00e9sente environ 11 millions de personnes en France. Parmi les personnes concern\u00e9es, on trouve majoritairement les personnes \u00e2g\u00e9es, les personnes ayant un faible niveau d&rsquo;\u00e9ducation, les personnes vivant dans des zones rurales ou isol\u00e9es, les personnes en situation de handicap et les personnes en difficult\u00e9 sociale ou \u00e9conomique.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Les collectivit\u00e9s territoriales sont en premi\u00e8re ligne pour ne pas laisser se creuser la fracture num\u00e9rique, d\u00e9j\u00e0 source de nombreuses in\u00e9galit\u00e9s.\u00a0<\/span><\/p>\n<p><b>Le manque d\u2019\u00e9quipement est encore pr\u00e9sent<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Le barom\u00e8tre du num\u00e9rique 2021 indique que la part de personnes ne disposant \u00e0 domicile d\u2019aucun point d\u2019entr\u00e9e vers internet (ni ordinateur, ni tablette, ni smartphone) n\u2019a pas chang\u00e9 entre 2019 et 2020 (9%). On recense \u00e9galement dans la population, 9% de personnes n\u2019ayant aucune adresse mail (ni personnelle, ni professionnelle). Dit autrement, l\u2019augmentation de l\u2019\u00e9quipement s\u2019est op\u00e9r\u00e9e chez les personnes qui \u00e9taient d\u00e9j\u00e0 pourvues de solution et n\u2019a pas r\u00e9sorb\u00e9 le manque d\u2019\u00e9quipement de certains, alors m\u00eame que de nombreux services, activit\u00e9s, liens administratifs ne peuvent plus se r\u00e9aliser que sur Internet.<\/span><\/p>\n<p><b>L\u2019acculturation au num\u00e9rique, un d\u00e9fi soci\u00e9tal<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Un adulte sur cinq environ reconna\u00eet rencontrer des g\u00eanes, dans la vie de tous les jours, avec l\u2019\u00e9criture (9%), la lecture (11%) ou le calcul (11%). Et 21% souffrent d\u2019un handicap, d\u2019une infirmit\u00e9 ou d\u2019une maladie qui continuera \u00e0 les affecter dans l\u2019avenir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Les difficult\u00e9s se cumulent et s\u2019amplifient : plus d\u2019une personne sur deux qui a du mal avec la lecture, le calcul ou l\u2019\u00e9criture, et 44% des personnes souffrant de handicap ou maladie chronique expriment aussi des freins \u00e0 la connexion et l\u2019utilisation des outils num\u00e9riques au quotidien (manque de ma\u00eetrise des outils num\u00e9riques, \u00e9quipement trop ancien, ou manque d\u2019\u00e9quipement ou d\u2019acc\u00e8s), contre 35% en moyenne dans la population.<\/span><\/p>\n<p><b>Interpr\u00e9ter la course \u00e0 la d\u00e9mat\u00e9rialisation \u00e0 l\u2019aune de ces statistiques, une obligation pour les collectivit\u00e9s<\/b><\/p>\n<p><span style=\"font-weight: 400;\">La course \u00e0 la d\u00e9mat\u00e9rialisation, c&rsquo;est-\u00e0-dire la tendance \u00e0 remplacer les processus physiques par des processus num\u00e9riques, est une r\u00e9alit\u00e9 qui se manifeste dans de tous les secteurs de l&rsquo;\u00e9conomie et des services publics. Cela peut inclure la num\u00e9risation des documents, la gestion \u00e9lectronique des donn\u00e9es, mais \u00e9galement nombre de d\u00e9marches administratives.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Il est essentiel de prendre en compte l&rsquo;illectronisme dans cette course \u00e0 la d\u00e9mat\u00e9rialisation. Remplacer les processus physiques par des processus num\u00e9riques sans offrir d&rsquo;alternatives accessibles \u00e0 ceux qui ne peuvent pas ou ne souhaitent pas utiliser les technologies num\u00e9riques conduit n\u00e9cessairement \u00e0 une exclusion num\u00e9rique et sociale.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Il est d\u00e8s lors d\u00e9terminant de s&rsquo;assurer que les d\u00e9marches administratives soient accessibles \u00e0 toutes et tous, en proposant des formations, des outils et des alternatives humaines \u00e0 celles et ceux qui ne sont pas en mesure de les utiliser ou qui ne le souhaitent pas. Il est en ce sens indispensable de maintenir l\u2019humain au c\u0153ur des services publics. Une d\u00e9marche d\u00e9mat\u00e9rialis\u00e9e doit toujours pouvoir s\u2019effectuer \u00e0 un guichet.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En somme, l&rsquo;interpr\u00e9tation de la course \u00e0 la d\u00e9mat\u00e9rialisation \u00e0 l&rsquo;aune de l&rsquo;illectronisme est non seulement une obligation \u00e9thique, mais aussi une n\u00e9cessit\u00e9 pour garantir l&rsquo;inclusion et l&rsquo;\u00e9galit\u00e9 num\u00e9riques dans notre soci\u00e9t\u00e9.<\/span><\/p>\n<p>&nbsp;<\/p>\n<div class=\"blocsommaire\">\n<h5>Lire aussi&#8230;<\/h5>\n<p><a href=\"\/site\/numerique-responsable-le-dossier-de-villes-internet\"><b style=\"font-size:20px;\">Num\u00e9rique responsable, le dossier de Villes Internet<\/b><\/a><\/p>\n<ul>\n<li><a href=\"\/site\/numerique-responsable-le-defi-social\">Le d\u00e9fi social des collectivit\u00e9s<\/a><\/li>\n<li><a href=\"\/site\/numerique-responsable-le-defi-ecologique\">Le d\u00e9fi \u00e9cologique<\/a><\/li>\n<li><a href=\"\/site\/numerique-responsable-le-defi-democratique\">Le d\u00e9fi d\u00e9mocratique<\/a><\/li>\n<li><a href=\"\/site\/numerique-responsable-les-elu\u00b7es-ont-la-parole\">Les \u00e9lu\u00b7es ont la parole<\/a><\/li>\n<li><a href=\"\/site\/numerique-responsable-les-obligations-legales\">Les obligations l\u00e9gales<\/a><\/li>\n<li><a href=\"\/site\/numerique-responsable-les-collectivite-en-action\">Les collectivit\u00e9s en action<\/a><\/li>\n<li><a href=\"\/site\/numerique-responsable-la-frise-historique\">La frise historique<\/a><\/li>\n<li><a href=\"\/site\/numerique-responsable-bibliographie\">Bibliographie<\/a><\/li>\n<\/ul>\n<\/div>\n<style>\n.blocsommaire {\n    padding: 15px 20px;\n    position: relative;\n    border: 1px solid #c8c8c8;\n    background-color: #f5f5f5;\n    font-weight: 400;\n    font-family: Montserrat,Arial,Helvetica,sans-serif;\n}\n.blocsommaire a {\n    text-decoration:none;\n    color:#249bee;\n}\n.blocsommaire a:hover {\n    text-decoration:underline;\n    color:#e89b35;\n}\n.blocsommaire h5 {\n     color:#333;\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Une \u00e9tude de 2020 r\u00e9alis\u00e9e par l&rsquo;Agence du Num\u00e9rique rel\u00e8ve qu\u2019environ 17% des Fran\u00e7ais\u00b7es sont confront\u00e9\u00b7es \u00e0 l&rsquo;illectronisme, c&rsquo;est-\u00e0-dire qu&rsquo;ils ont des difficult\u00e9s \u00e0 utiliser les outils et services num\u00e9riques. Cela repr\u00e9sente environ 11 millions de personnes en France. Parmi les personnes concern\u00e9es, on trouve majoritairement les personnes \u00e2g\u00e9es, les personnes ayant un faible niveau [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":13256,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[170,88],"tags":[],"class_list":["post-13244","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cic","category-solidarites"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Num\u00e9rique responsable, le d\u00e9fi social<\/title>\n<meta name=\"description\" content=\"Une \u00e9tude de 2020 r\u00e9alis\u00e9e par l&#039;Agence du Num\u00e9rique rel\u00e8ve qu\u2019environ 17% des Fran\u00e7ais\u00b7es sont confront\u00e9\u00b7es \u00e0 l&#039;illectronisme, c&#039;est-\u00e0-dire qu&#039;ils ont\" \/>\n<meta name=\"robots\" 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